SEAGRASS MEDIA GROUP — PRIVACY POLICY

Human-Readable Summary (The TL;DR Version)

1. Scope of This Policy

This Privacy Policy applies to all products, services, websites, and tools operated by the Company, including:

• AlexListens
• Alex the Sherpa
• The Daily Hug
• Hug Society
• ThankYouGram
• PrideNomad
• ZenWareAI
• Seagrass Media Group services
• Any related or future offerings

2. Information We Collect

2.1 Information You Provide

You may provide:

• Name, email, phone number
• Account details
• Payment information (processed via third parties)
• Messages, conversations, prompts
• Voice recordings and transcripts
• Sales calls and business recordings
• Uploaded files and documents
• Feedback, testimonials, survey responses
• Travel preferences or personal context
• Any other information you submit

2.2 Automatically Collected Data

We may collect:

• Usage activity
• Session duration
• Device type and browser
• IP address
• Approximate location
• Interaction patterns
• System logs and diagnostics

2.3 AI Interaction Data

When you use AI-powered services, we may collect:

• Conversation transcripts
• Voice recordings
• Input prompts and outputs
• Interaction timing and behavioral patterns
• System-derived signals used to improve responses

2.4 Third-Party Data

We may receive data from:

• Payment processors
• Email and SMS providers
• Analytics tools
• CRM integrations
• Advertising platforms
• Partners and affiliates

3. How We Use Your Information

We use data to:

• Operate and deliver Services
• Generate AI responses
• Personalize experiences
• Improve performance and accuracy
• Train, test, and refine systems (where permitted)
• Provide support
• Process payments
• Send communications
• Detect abuse, fraud, or misuse
• Maintain platform integrity
• Comply with legal obligations

4. Recording, Processing, and AI Use

Interactions may be:

• Recorded
• Stored
• Transcribed
• Processed
• Analyzed
• Reviewed

This includes:

• Voice calls
• Chat conversations
• Uploaded recordings (including sales calls via Alex the Sherpa)
• Business materials

When you upload third-party recordings or transcripts (including via Alex the Sherpa), you represent that you have complied with all applicable privacy, recording, and consent laws for all parties involved.

These processes:

• Are not continuous or real-time
• Are not guaranteed
• May involve automated and human-assisted review

5. No Confidentiality, Privilege, or Fiduciary Relationship

No communications with the Company or Services are:

• Confidential
• Privileged
• Fiduciary
• Clinically protected
• Legally protected

Use of the Services does not create:

• Attorney-client relationship
• Doctor-patient relationship
• Therapist relationship
• Fiduciary duty

You provide all information at your own risk.

6. Data Sharing

We do not sell personal conversations or identifiable personal data.

We may share data with:

6.1 Service Providers

• AI providers
• Hosting providers
• Payment processors
• SMS/email platforms
• Analytics tools

6.2 Legal Requirements

• To comply with law
• To respond to legal requests
• To protect rights or safety

6.3 Business Transfers

• In mergers, acquisitions, or restructuring

7. Anonymized & Aggregated Data

We may use and monetize data that is:

• De-identified
• Aggregated
• Non-personal

For:

• Product improvement
• Research
• Insights and reporting
• Business intelligence

8. Sponsored Accounts

If your account is sponsored:

• Sponsors may receive limited alerts
• Alerts are automated and not guaranteed
• Full transcripts are not shared unless authorized

We are not responsible for sponsor interpretation or action.

9. Data Security

We use reasonable safeguards.

However:

• No system is completely secure
• We cannot guarantee absolute protection

10. Data Retention

We retain data:

• As needed to provide Services
• To comply with legal obligations
• To resolve disputes
• To enforce agreements

We may retain anonymized data indefinitely.

11. Your Rights

Depending on your location, you may have rights to:

• Access
• Correct
• Delete
• Restrict
• Object

To request: [email protected]

We may verify identity before responding.

12. Children’s Privacy

We do not knowingly collect data from children under 13.

13. International Users

Data may be processed in the United States or other jurisdictions.

You consent to cross-border data transfer.

14. SMS Messaging

• Message/data rates may apply
• Reply STOP to opt out
• Reply HELP for assistance

We do not send marketing SMS unless you opt in.

15. Email Communications

You may receive:

• Transactional emails
• Service updates
• Marketing emails

You may unsubscribe from marketing emails.

16. Third-Party Links

We are not responsible for third-party websites or services.

17. Changes to This Policy

We may update this policy.

Continued use means acceptance.

18. Contact

19. Governing Law & Dispute Resolution

This Privacy Policy is governed by the laws of the State of Wyoming.

Any disputes arising from our privacy practices are subject to the same binding arbitration, class action waiver, and jurisdictional provisions set forth in our Terms of Service.